Fulfillment Policy

Last Updated: February 1, 2024

Customer Satisfaction Guarantee

At Apace, customer satisfaction is our top priority. We strive to fulfill our commitments and provide a reliable service. However, we understand that unforeseen circumstances can arise. This policy outlines the remedies available to minimize any financial impact on our customers in such situations.

Currency

All transactions are processed in US Dollars (USD).

Refund Policy

We offer a full refund on all services within 10 days of the purchase date.

Delivery Policy

Subscription services are delivered electronically and become immediately accessible upon successful subscription.

Cancellation Policy

1. Monthly Subscriptions: You can cancel your monthly subscription services at any time.
2. Annual Subscriptions: For annual payment plans, we will provide a pro-rated refund based on the remaining service period from the date we receive your written cancellation notice or confirmation of unsubscribing and stopping service use.

Refunds

All refunds will be issued to the original payment method used for the purchase, minus any transaction fees charged by third-party processors.

Maximum Refund Limit

The maximum refund amount will not exceed the total direct payment received from a customer within the last pay period, minus any incurred costs associated with your service use.

Outage Disclaimer

Apace is not responsible for actions or consequences arising from outages beyond our control, such as internet downtime or third-party data center service disruptions. Additionally, we are not liable for user mistakes caused by user error.

Data Privacy

We respect your privacy and comply with all applicable data privacy laws. You, as the customer, are responsible for complying with all applicable laws while using our services.

Data Privacy

Apace is not responsible for actions or consequences arising from outages beyond our control, such as internet downtime or third-party data center service disruptions. Additionally, we are not liable for user mistakes caused by user error.

If you have any questions or concerns about this Fulfillment Policy, please contact us through the app or at privacy@apacecs.com.